Support Community :
As a customer and user of Horizon Retail Solutions, you will find that you are not alone and that you have a lot of options for support. In addition to the direct support provided by Horizon, you have access to other customers using the Horizon Retail Solutions and links to a number of support web sites through the Horizon web site. Horizon Retail Solutions offers around the clock support to help meet your business needs.
Live Support :
Through the close relationship we have with our customers, we understand the need for critical support needs at various times throughout the week and weekend. If a problem occurs that cannot wait to be solved until the beginning of the next business day, customers may call our main support number (214)-396-6400 to talk to a live technical representative for support.
Most support requests to Horizon are entered through a web-based and e-mail dependent ticket tracking system. This support model offers minimal interruption to Horizon software developers working to produce new features for future releases, but still insures a prompt response to our customers from the best available support personnel. This also offers documented tracking of the problem which can be used to more quickly solve the problem if other users encounter it in the future.